Platform Credit Terms

The Social Selling Company Limited
71-75 Shelton Street
London
WC2H 9JQ
United Kingdom
E: [email protected] W: https://socialselling.co.uk

Effective from: 1 November 2025

These Platform Credit Terms govern the purchase, allocation, use, expiry, and redemption of Platform Credits provided through socialselling.co.uk, silla.co and their subdomains.

By purchasing, receiving, or using Platform Credits you agree to be bound by these Terms in addition to Our Subscription Terms and Conditions, Payment Policy, or other related agreements.

1. What Platform Credits Are

Platform Credits are internal platform credits that may be used to access eligible services, support features, calls, reviews, advisory sessions, or other services made available within the platform.

Platform Credits may be:

• purchased separately;
• included within a Subscription;
• granted as part of a promotion;
• allocated periodically under a support plan; or
• awarded at Our discretion.

Platform Credits represent a limited contractual right to request eligible services through the platform and do not constitute stored value, electronic money, property, or a financial product.

2. No Cash Value

Platform Credits:

• have no cash or monetary value;
• cannot be exchanged for cash or compensation;
• cannot be transferred, resold, or assigned;
• cannot be redeemed outside the platform.

3. Purchases and Payments

Platform Credits may be purchased either as one-off purchases or through recurring support plans where credits are allocated periodically.

All Platform Credit purchases are processed in accordance with Our Payment Policy (https://socialselling.co.uk/legal/payment).

Prices, allocations, redemption values, and availability may change from time to time.

4. Refunds

Platform Credits are non-refundable except where required by law.

Unused Platform Credits do not create any entitlement to cash, refunds, compensation, or credits outside the platform.

5. Expiry

Unless otherwise stated:

• Platform Credits expire 12 months after the date they are granted or purchased;
• certain support plans may operate on a use it or lose it monthly allocation basis;
• where rollover applies, unused credits may carry forward subject to the 12-month maximum expiry period.

Expired credits are automatically removed from the account and cannot be reinstated except at Our sole discretion.

6. Cancellation and Downgrades

Platform Credits linked to a Subscription or support plan are forfeited immediately upon cancellation or termination of the relevant Subscription or account unless otherwise stated.

Where a Subscription or support plan is downgraded, credits linked exclusively to the higher-tier plan may be removed, reduced, or expire immediately.

7. Redemption and Availability

Platform Credits may only be redeemed for services specifically made available within the platform at the time of redemption.

We reserve the right to:

• change the number of credits required for specific services;
• add or remove eligible redemption services;
• limit redemption availability;
• refuse redemption requests where reasonably necessary.

Availability of services may vary depending on demand, scheduling capacity, staffing, or operational requirements.

8. Fraud, Abuse and Misuse

We reserve the right to suspend, remove, adjust, or refuse Platform Credits where We reasonably believe credits have been obtained, used, or redeemed:

• fraudulently;
• abusively;
• in breach of these Terms;
• in a way intended to manipulate or misuse the platform.

Serious misuse may result in suspension or termination of platform access.

9. Platform Changes

We may modify or discontinue Platform Credit systems, redemption methods, support services, or related platform features at any time where reasonably necessary.

Where practical, We will provide reasonable notice of significant changes.

10. Liability

To the extent permitted by law, We shall not be liable for indirect or consequential loss arising from the use, expiry, forfeiture, or inability to redeem Platform Credits.

Nothing in these Terms limits liability where it cannot lawfully be excluded.

11. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction in relation to any disputes arising under these Terms.

Last updated: 17 October 2026