Support Credit Terms

The Social Selling Company Limited
71-75 Shelton Street
London
WC2H 9JQ
United Kingdom
E: [email protected]
W: https://socialselling.co.uk

Effective from: 1 November 2025

Background

These Support Credit Terms govern the purchase, allocation, use, expiry, and redemption of support credits provided through the websites pipeline44.com, socialselling.co.uk, suite.socialselling.co.uk, silla.co, and suitepage.co.

By purchasing, receiving, or using support credits you agree to be bound by these Terms in addition to any applicable Membership Terms, Payment Policy, or other related agreements.

1. What Support Credits Are

Support credits are internal platform credits that may be used to access eligible services, support features, calls, reviews, advisory sessions, or other services made available within the platform.

Support credits may be:

purchased separately
included within a Subscription
granted as part of a promotion
allocated periodically under a support plan
awarded at Our discretion

Support credits represent a limited contractual right to request eligible services through the platform and do not constitute stored value, electronic money, property, or a financial product.

2. No Cash Value

Support credits:

have no cash or monetary value
cannot be exchanged for cash or compensation
cannot be transferred, resold, or assigned
cannot be redeemed outside the platform

3. Purchases and Payments

Support credits may be purchased either as one-off purchases or through recurring support plans where credits are allocated periodically.

All support credit purchases are processed in accordance with Our Payment Policy.

Prices, allocations, redemption values, and availability may change from time to time.

4. Refunds

Support credits are non-refundable except where required by law.

Unused support credits do not create any entitlement to cash, refunds, compensation, or credits outside the platform.

5. Expiry

Unless otherwise stated:

support credits expire 12 months after the date they are granted or purchased
certain support plans may operate on a use it or lose it monthly allocation basis
where rollover applies, unused credits may carry forward subject to the 12-month maximum expiry period

Expired credits are automatically removed from the account and cannot be reinstated except at Our sole discretion.

6. Cancellation and Downgrades

Support credits linked to a Subscription or support plan are forfeited immediately upon cancellation or termination of the relevant Subscription or account unless otherwise stated.

Where a Subscription or support plan is downgraded, credits linked exclusively to the higher-tier plan may be removed, reduced, or expire immediately.

7. Redemption and Availability

Support credits may only be redeemed for services specifically made available within the platform at the time of redemption.

We reserve the right to:

change the number of credits required for specific services
add or remove eligible redemption services
limit redemption availability
refuse redemption requests where reasonably necessary

Availability of services may vary depending on demand, scheduling capacity, staffing, or operational requirements.

8. Fraud, Abuse and Misuse

We reserve the right to suspend, remove, adjust, or refuse support credits where We reasonably believe credits have been obtained, used, or redeemed:

fraudulently
abusively
in breach of these Terms
in a way intended to manipulate or misuse the platform

Serious misuse may result in suspension or termination of platform access.

9. Platform Changes

We may modify or discontinue support credit systems, redemption methods, support services, or related platform features at any time where reasonably necessary.

Where practical, We will provide reasonable notice of significant changes.

10. Liability

To the extent permitted by law, We shall not be liable for indirect or consequential loss arising from the use, expiry, forfeiture, or inability to redeem support credits.

Nothing in these Terms limits liability where it cannot lawfully be excluded.

11. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction in relation to any disputes arising under these Terms.

Last updated: 7 May 2026