Membership Policy
The Social Selling Company Limited
71-75 Shelton Street
London
WC2H 9JQ
United Kingdom
E: [email protected]
W: https://socialselling.co.uk
Effective from: 1 November 2025
Purpose
This Membership Policy explains how membership access, participation, conduct, and service delivery work across Social Selling memberships.
This policy applies to all members using our services through pipeline44.com, socialselling.co.uk, suite.socialselling.co.uk, silla.co, suitepage.co.
Relationship to Terms
This Membership Policy forms part of the Membership Terms and Conditions. In the event of any conflict, the Membership Terms and Conditions shall take precedence.
Membership Access
Membership provides access to a combination of training, advisory support, community access, software tools, live sessions, and other resources, depending on the membership level purchased.
Access is granted to the named account holder only. Login details must not be shared unless explicitly permitted as part of a multi-user plan.
What Membership May Include
Depending on the membership level, membership may include:
- On-demand training and resources
- Live online sessions (including recurring sessions scheduled weekly)
- Community access and participation
- Software tools and templates
- Work reviews and written feedback (where included)
- 1-2-1 calls, advisory sessions or support calls (where included)
- In-person events or masterminds (where included or offered as an add-on)
Specific inclusions and limits are determined by the membership level shown at the time of purchase, and may be displayed inside your account.
Live Sessions and Scheduling
Live sessions may be delivered online. Session times, presenters, and content may change where reasonably required due to operational needs.
Where sessions are recorded, recordings may be made available to members, but availability is not guaranteed for every session.
Calls, Reviews and Advisory Support
Where your membership includes calls or reviews, these are subject to availability and must be booked through the official booking system provided.
- Bookings typically require at least 24 hours notice to cancel or reschedule
- Failure to attend a booked session may result in the session being treated as used
- Sessions and reviews are not transferable or resellable
Where a membership includes a monthly allowance of calls or reviews, unused allocations do not roll over unless explicitly stated in your plan.
Recording of Sessions and Interactions
Sales calls, advisory sessions, 1-to-1 calls, live training sessions, and other interactions may be recorded for training, quality assurance, and service delivery purposes.
Recordings may include audio, video, screen sharing, and chat content.
Where relevant, recordings may be made available within the platform as part of the membership services. Access to such recordings may be removed where a membership ends.
Live sessions may also be recorded and reused as part of training materials and may, in some cases, be used for promotional or marketing purposes.
If you do not wish to appear in recordings, you should disable your camera and microphone and avoid sharing personal information.
In-Person Events and Masterminds
Some membership levels include tickets to in-person events or masterminds. Where included, ticket usage is subject to the Event Terms and the Event Attendance Policy.
Event terms are available at: https://socialselling.co.uk/legal/event-terms
Event attendance policy is available at: https://socialselling.co.uk/legal/event-policy
Conduct and Community Standards
Members must participate respectfully and must not harass, threaten, discriminate against, or otherwise harm other members or our team.
We may suspend or terminate membership access immediately where a member’s conduct is disruptive, abusive, unlawful, or risks harm to others or to the integrity of the platform. No refund will be provided where access is removed due to breach of this policy.
Acceptable Use
Members must not misuse the platform, attempt unauthorised access, scrape data, share content externally without permission, or use membership services in a way that breaches applicable law.
We reserve the right to restrict access or remove content where required to protect members, enforce rules, maintain service integrity, or comply with legal obligations.
We may monitor usage to detect misuse, enforce this policy, and protect the integrity and security of the platform.
Changes to Services
We may update, improve, replace, or restructure content, tools, session formats, or delivery methods where reasonably required.
Where changes are significant, we will provide notice where practicable and in line with your membership terms.
Cancellations and Subscription Changes
Cancellations, upgrades and downgrades are managed through the subscription management area within your account on the platform. The platform records the time and date of requests and this record will be treated as the official record.
Queries and Support
If you need help accessing the platform, booking included services, or understanding your membership inclusions, contact us at: [email protected]
Policy Updates
We may update this Membership Policy from time to time. Continued use of the membership services after any update constitutes acceptance of the revised policy. The latest version will be available at: https://socialselling.co.uk/legal/membership-policy
Last updated: 27 March 2026