Membership Terms and Conditions

The Social Selling Company Limited
71-75 Shelton Street
London
WC2H 9JQ
United Kingdom
E: [email protected]
W: https://socialselling.co.uk

Effective from: 1 November 2025

Background

These Terms of Sale set out the terms under which Paid Content, accessed via Subscriptions, is sold by Us to business customers through the websites pipeline44.com, socialselling.co.uk, suite.socialselling.co.uk, silla.co, suitepage.co ("Our Sites").

Please read these Terms of Sale carefully before purchasing a Subscription. By ordering a Subscription you agree to be bound by these Terms.

If you do not agree with these Terms you must not purchase a Subscription or access Paid Content through Our Sites.

These Terms of Sale, and any Contracts formed under them, are in the English language only.

1. Definitions and Interpretation

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

  • Contract - the contract for the purchase of a Subscription to access Paid Content, as explained in Clause 6.
  • Data Protection Legislation - the Data Protection Act 2018, the UK GDPR and any successor legislation relating to data protection and privacy.
  • Paid Content - the digital materials, live or recorded sessions, community access, resources, and services sold by Us through Our Sites.
  • Subscription - an ongoing membership providing access to Paid Content for a recurring fee.
  • Subscription Confirmation - Our acceptance and confirmation of your purchase of a Subscription.
  • Subscription ID - the reference number for your Subscription.
  • Support Centre - Our designated online help and communication system accessed via Our membership portal, used for submitting and tracking requests, including account queries, cancellations, complaints, and other communication with Our team.
  • Support Centre Ticket - a digital request submitted by you through the Support Centre, which is automatically logged, timestamped, and linked to your account for tracking and record purposes.
  • We / Us / Our - The Social Selling Company Limited a company registered in England under 11674627, whose registered address is 71-75 Shelton Street
    London
    WC2H 9JQ
    United Kingdom.

All other terms and headings shall be interpreted according to standard English contract principles.

2. Information About Us

Our Sites (pipeline44.com, socialselling.co.uk, suite.socialselling.co.uk, silla.co, suitepage.co) are owned and operated by The Social Selling Company Limited, a limited company registered in England under 11674627, whose registered and main trading address is 71-75 Shelton Street
London
WC2H 9JQ
United Kingdom.

Our VAT number is GB 381 9929 45.

All system placeholders are used for administrative automation and do not affect the validity of this document.

3. Access to and Use of Our Site

Access to Our Site is free of charge.

It is your responsibility to make any and all arrangements necessary in order to access Our Site.

Access is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time without notice. We will not be liable if the Site is unavailable at any time.

Use of Our Site is subject to Our Website Terms of Use, Our Community Rules, and Our Software Terms of Use (available on request). Please ensure that you have read and understood them.

4. Business Customers and Consumers

These Terms apply to business customers only. They do not apply to individual consumers purchasing Paid Content for personal use. For the avoidance of doubt, sole traders are business customers, not consumers.

These Terms constitute the entire agreement between Us and you with respect to your Subscription. You acknowledge that you have not relied upon any statement or promise not set out in these Terms and shall have no claim for misrepresentation based upon any such statement.

5. Subscriptions, Paid Content, Pricing and Availability

We may from time to time change Our prices. Changes in price will not affect any active Subscription but will apply to renewals or new Subscriptions, including any upgrades or downgrades to a different membership level. We will inform you of any change at least 30 days before it takes effect. If you do not agree to such a change, you may cancel in accordance with Clause 10.

Minor updates may occasionally be made to Paid Content, for example to reflect legal or technical changes. These updates will not materially alter the characteristics of the Paid Content.

We may make significant changes to Paid Content (for example, by restructuring courses or features). If so, you will be notified at least 30 days before changes take effect and may cancel under Clause 10 if you do not wish to continue.

Any updates will continue to meet the description of the Paid Content originally provided, though enhancements may be made.

All prices are shown exclusive of VAT. Should VAT rates change between your order and payment, the amount of VAT payable will be automatically adjusted. We make all reasonable efforts to ensure prices are correct at the time of listing.

Special offer prices under any Affiliate arrangement apply only while your Affiliate relationship remains active. If that relationship ends, pricing will revert to Our current standard rate.

All Subscriptions renew automatically unless cancelled in accordance with Clause 10. You will be charged the current price on each renewal date unless otherwise stated.

We make every effort to ensure price and content accuracy. If an error is found, We will inform you immediately and offer the option to proceed at the correct price or cancel with a refund.

6. Orders - How Contracts Are Formed

Our Site will guide you through the order process. Please check all details carefully before submitting your order.

If you provide incorrect or incomplete information, please contact Us as soon as possible. If We cannot process your order because of missing or inaccurate details, We may cancel the order and refund any payment made.

Your order constitutes an offer to purchase. A Contract is formed only when We send a Subscription Confirmation email.

The Subscription Confirmation will include: your Subscription ID, confirmation of the Subscription type, full pricing details including taxes, and the duration and start date of your Subscription.

If We cannot fulfil your order, We will inform you in writing and issue a full refund.

Refunds under this Clause will be made using your original payment method within 14 calendar days of the trigger event.

7. Payment

Payment for Subscriptions must always be made in advance. Your chosen payment method will be charged on the date of order and each renewal date.

Payments must be made in full without deduction, set-off, or withholding (except as required by law).

We accept Credit and Debit Card payments via Stripe. We do not accept Standing Orders or Direct Debits.

If any payment is missed, We may suspend your access to Paid Content until full payment is received. You will remain liable for all outstanding sums.

If two consecutive payments remain outstanding, We may close your account and refer the balance to a debt collection agency or solicitor. In most cases, the full remaining balance of your contracted term will become immediately due, and We reserve the right to recover any reasonable costs incurred in pursuing the debt, including collection and legal fees. Where a defaulted Subscription is reinstated, any reconnection or administrative fees must be paid in advance.

Stripe may automatically update expired or replaced card details. By providing your card, you authorise future recurring charges using any updated card details. If updates fail, you must provide a valid replacement.

If you believe a charge is incorrect, please raise it through the billing area within your account on the platform so it is logged against your subscription.

Subscriptions are non-transferable and non-refundable once payment is processed, except where required by law or as detailed in Clause 11.

Payments are subject to our Payment Policy (available at https://socialselling.co.uk/legal), which forms part of these Terms and shall apply to all payment, billing, and recovery matters.

8. Provision of Paid Content

All Subscriptions provide access to a combination of training, advisory services, community access, software tools, live sessions, and other business resources.

Services may be delivered in a variety of formats including:

  • online digital content
  • live online sessions
  • written feedback or reviews
  • coaching or advisory calls
  • community participation
  • in-person events or masterminds (where applicable)

Access to the platform and associated services is provided immediately upon Subscription Confirmation unless otherwise stated.

Payments are for access to the membership and its associated services during the active subscription period and are not contingent on your attendance, participation, or use of any specific feature or session.

Except where required by law or where We are in material breach of this Agreement, payments are non-refundable.

Failure to attend live sessions, advisory calls, reviews, events, or other membership activities does not entitle you to a refund.

Certain tools or services may utilise artificial intelligence or automated systems to generate content, suggestions, or outputs. Such outputs are provided for informational and operational purposes only and remain subject to user review and responsibility.

9. Support Credits

Certain services, calls, reviews, support requests, or other platform features may require the use of support credits.

Support credits may be purchased separately, included within a subscription, granted as part of a promotion, or allocated periodically under a support plan.

Support credits: 

  • Have no cash or monetary value.
  • Are non-refundable except where required by law.
  • Cannot be exchanged for cash or compensation.
  • Cannot be transferred, resold, or assigned.

Unless otherwise stated: 

  • Support credits expire 12 months from the date that they are purchased or granted.
  • Support credits are forfeited immediately upon cancellation or termination of the relevant subscription or account.
  • Certain support credits may operate on a use it or lose it monthly allocation basis depending on the terms at time of purchase.
  • Where rollover applies, unused credits may carry forward, subject to a 12-month maximum expiry period.
  • We reserve the right to modify the number of credits required for particular services or to add, remove, or change the services available for redemption.

Support credits represent a limited contractual right to request eligible services through the platform and do not constitute stored value, electronic money, property, or a financial product.

Where a Subscription or support plan is downgraded, any credits linked exclusively to the higher-tier plan may be removed or expire immediately unless otherwise stated.

We reserve the right to suspend, remove, adjust, or refuse support credits where We reasonably believe credits have been obtained, used, or redeemed fraudulently, abusively, or contrary to these Terms.

Additional terms relating to support credits are published separately: 

https://socialselling.co.uk/legal/support-credits

10. Licence and Intellectual Property

We grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Paid Content for your own business use and only in accordance with these Terms and your Subscription.

You must not copy, download, reproduce, adapt, translate, rent, resell, publish, republish, broadcast, or otherwise share or redistribute any Paid Content; make Paid Content available to the public; or remove or alter any copyright, trademark, or proprietary notice.

Access to Paid Content is provided only to the named account holder(s). You must not share your login credentials or provide access to any other person without Our prior written consent. We may take reasonable steps to detect and prevent unauthorised access.

We may record live sessions and community events. By participating, you grant Us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit and distribute those recordings within Our services and to other members for training and content delivery purposes. If you do not wish to appear in recordings, please keep your camera and microphone off and avoid sharing personal data in chat.

All intellectual property rights in the Paid Content remain owned by The Social Selling Company Limited or its licensors. Any breach of this Clause 10 may result in suspension or termination of your Subscription without refund and may lead to legal action.

11. Ending Your Subscription

You may cancel your Subscription at any time.

Cancellations are processed through the subscription management area within your account on the platform. The platform records the time and date of cancellation requests and this record will be treated as the official cancellation record.

You will retain access until the notice period ends, after which your account will close regardless of whether outstanding amounts have been paid.

Memberships cannot be paused, deferred, or transferred to another person or account.

Non-attendance or non-use of Paid Content does not entitle you to a refund or extension.

Your rights to end the Contract because of something We have done (or will do) are set out in Clause 13.

If you fail to meet payment obligations under Clause 7, We may terminate your Subscription immediately and pursue recovery of any outstanding sums.

We may terminate your Subscription immediately if you breach Clause 10 or otherwise misuse Our systems or Paid Content.

If your Subscription is terminated due to payment default, all outstanding balances for the full contracted term shall become immediately payable. We reserve the right to recover these sums through debt collection or legal proceedings and to report non-payment where legally permitted.

12. Calls, Reviews and Advisory Sessions

Some Subscriptions or add-on services include coaching calls, strategy sessions, work reviews, or advisory services.

Sessions must be booked through the official booking system provided.

  • sessions require at least 24 hours notice to cancel or reschedule
  • failure to attend a booked session will result in the session being treated as used
  • sessions may not be transferred or resold

13. Ending the Contract Because of Something We Have Done

You may end the Contract if We notify you of a forthcoming change to Paid Content or pricing that you do not agree to. If the change takes effect before the end of your current Subscription, We will issue a pro-rated refund for any unused period.

If We suspend availability of Paid Content for more than 30 days, you may end the Contract and receive a pro-rated refund.

You may end the Contract immediately if availability of Paid Content is significantly delayed by events outside Our control.

You may end the Contract if We notify you of an error in pricing or description and you do not wish to continue.

You may also end the Contract if We are in material breach of it.

Refunds under this Clause will be issued within 14 days of your confirmed cancellation using your original payment method.

14. Our Liability

We will not be liable to you for any loss of profit, loss of business, interruption, or indirect or consequential loss.

Our total liability to you for all other losses shall be the greater of £500 or 50% of the total sums paid by you under the Contract.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter for which liability cannot lawfully be excluded.

No advice or Paid Content constitutes legal, financial, or professional advice. You remain responsible for your business decisions.

Except as expressly stated, We give no warranties or guarantees as to business outcomes, revenue, or client results.

15. Events Outside of Our Control

We will not be liable for any failure or delay due to causes beyond Our reasonable control. Examples include power failure, hosting disruption, failure of third-party technology or payment processors, strikes, fire, flood, storm, epidemic, or similar events.

If such an event occurs, We will notify you, take reasonable steps to minimise the impact, and resume normal provision as soon as practicable.

If the event continues for more than 30 days, either party may cancel and refunds will be made within 14 days.

16. Communication and Contact Details

General questions, feedback, or complaints should be made through the Support Centre. You may also email [email protected] if the Support Centre is unavailable.

For support relating to your Subscription or access to Paid Content, please use the Support Centre within your account where available.

Messages are automatically acknowledged. We aim to respond within two to three business days.

Our registered business address: 71-75 Shelton Street
London
WC2H 9JQ
United Kingdom. This address is for legal correspondence only.

17. Complaints and Feedback

We welcome feedback and aim to deliver a positive experience. Suggestions and complaints must be submitted through the Support Centre so that they are logged and traceable.

All complaints are acknowledged within five business days. You will be kept informed until resolution and receive a written response.

If you remain dissatisfied, you may request escalation for senior review. Feedback is used to improve our services.

18. How We Use Your Personal Information (Data Protection)

All personal data is handled in accordance with the UK GDPR, the Data Protection Act 2018, and your rights under that legislation.

We use personal data only to administer and manage your Subscription, deliver Paid Content, maintain security and support, and communicate important information.

We may share data with trusted third-party providers such as Stripe, Circle, and hosting platforms. They must protect your information under written agreements.

Full details are set out in Our Privacy Policy: https://socialselling.co.uk/legal/privacy.

19. Other Important Terms

We may assign Our rights and obligations under these Terms. You will be notified if this happens. You may not assign your rights without Our written consent.

These Terms are between you and Us. No other person may enforce them.

If any provision is found unlawful or unenforceable, the remainder shall continue in full force.

Failure to enforce rights does not constitute a waiver.

We may update these Terms and will notify you of significant changes by email or within your account.

20. Law and Jurisdiction

These Terms and any related matters are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

21. Execution, Electronic Acceptance, and Notices

By ticking a box, clicking “I Agree,” or completing a purchase, you enter into a legally binding contract with The Social Selling Company Limited.

All communications and updates sent via email or the membership portal are deemed valid when sent.

No physical signature is required. Electronic confirmation constitutes acceptance.

Both parties may retain digital copies for legal and audit purposes.

Last updated: 7 May 2026